Troubleshooting

A symptom-to-fix index across the whole app. If your problem is specific to one tool, check that tool’s own chapter first, most have an “If it doesn’t work” section with more detail.

Files and indexing

File stuck on “processing”: large files (100+ pages) can take a few minutes. If it’s been over 10 minutes, refresh; if still stuck, delete and re-upload. See File Indexing.

AI tool says it can’t find anything relevant: the file hasn’t finished indexing yet, or it’s a scanned image with no extractable text.

Upload fails: check your storage limit, and confirm the file isn’t password-protected or corrupted.

Credits and plans

“Not enough credits”: you’ve hit your monthly allowance. See Usage Limits for the reset date, or the Exam Booster add-on for a temporary boost.

A tool shows a crown icon and won’t run: it’s Pro only (Deep Research, Video Transcriber). Free accounts get an upgrade prompt instead of a charge.

Generation failed but credits weren’t refunded yet: refunds are automatic but not instant; check your balance again after a minute.

Workspaces and sessions

“Workspace limit reached”: Free is capped at 3 workspaces. Delete an unused one or upgrade.

“Session limit reached” on a workspace: Free allows 1 study session per workspace. Delete the existing one or upgrade.

Integrations

A connected integration shows as disconnected: sessions with outside services can expire; reconnect from Integrations.

Spotify play button does nothing: Studycamp’s player needs a Spotify Premium account, same requirement as Spotify’s own web player.

Recordings and transcription

Transcript has large gaps: background noise or a quiet speaker hurts accuracy; record closer to the source.

Video link fails to transcribe: some platforms block automated access; download and upload the file directly instead.

Still stuck

Ask in Community, specifically the #help channel, or check /status in case it’s a known outage.